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Tracy Barker

IT Services Manager

Tracy is Responsible for managing 1st/2nd line support to several travel brands located across the UK

Via two service desk teams with principle focus on system availability, customer service and the promotion of IT Services. Tracy also manages major service incidents ensuring there is minimal impact to the business, defines, documents and periodically reviews Service Delivery processes and procedures whilst monitoring the effectiveness of IT Security policies, procedures and systems to ensure that best practice for Antivirus management is adhered to and reviewed on a regular basis.

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